Conversation

The conversation API allows you to manage your support conversations.

GET

Get all conversation categories.

/v2/conversation-categories/

GET

Get a specific conversation category.

/v2/conversation-categories/{categoryId}/

GET

Get all conversation the authenticated user has created or has access to.

/v2/conversations/

POST

Create a conversation.

/v2/conversations/

GET

Get a support conversation.

/v2/conversations/{conversationId}/

PUT

Update the basic properties of the conversation.

/v2/conversations/{conversationId}/

POST

Request a file upload token for the conversation.

/v2/conversations/{conversationId}/files/

GET

Request an access token for the File belonging to the Conversation.

/v2/conversations/{conversationId}/files/{fileId}/access-token/

GET

Get members of a support conversation.

/v2/conversations/{conversationId}/members/

GET

Get all message of the conversation.

/v2/conversations/{conversationId}/messages/

POST

Send a new message in the conversation.

/v2/conversations/{conversationId}/messages/

PATCH

Update the content of the message

/v2/conversations/{conversationId}/messages/{messageId}/

PUT

Update the status of a conversation.

/v2/conversations/{conversationId}/status/

GET

Get preferences for customer conversations.

/v2/customers/{customerId}/conversation-preferences/